Privacy
This policy describes how this Felco website handles information submitted through search, newsletter, contact, and product guidance forms.
We may collect your name, email, phone number, company or garden team, country, tool interest, and message details when you submit a form. Search terms may also be used to understand what product guidance visitors need.
Your message may include practical context such as plant type, branch size, hand comfort notes, tool condition, retail display needs, or crew maintenance questions. Please avoid sending sensitive personal information, payment details, account passwords, government identification numbers, or private health information because none of those details are needed to answer garden tool guidance requests.
Information is used to respond to inquiries, recommend relevant garden tool categories, improve website content, and provide requested updates. We do not require sensitive personal information to answer pruning or tool-care questions.
We may review aggregated search and inquiry themes to improve page wording, product category explanations, and how-to content. For example, repeated questions about blade cleaning, lopper sizing, or sharpening tools can help us make those topics easier to find, but that review does not require publishing your personal contact details.
We do not sell visitor information. Contact details may be shared only with service providers or support partners when needed to answer a request or maintain the website.
Those partners are expected to use the information only for the support purpose involved, such as routing a tool question, maintaining the website, delivering requested email updates, or helping troubleshoot a form submission. We do not ask partners to use inquiry information for unrelated advertising programs.
Inquiry records may be kept for a reasonable period so support teams can follow up, understand previous recommendations, and improve guidance quality. We use practical administrative and technical safeguards, but no website transmission can be promised as perfectly secure. If you need to discuss confidential commercial terms, use an approved direct support channel.
You may ask to update or remove submitted information by contacting the support address on the contact page. You may also choose not to submit optional form fields.
You can unsubscribe from optional updates by following the instructions in the message or by contacting support. You can also use the site without submitting a form, though we may not be able to provide personalized tool guidance without enough task context to understand your pruning or maintenance question.