Garden tool support desk
Felco online guidance center
Product selection, maintenance routines, retail display support, and care requests for pruning tools.
Contact Felco
Send a pruning, lopper, hedge shear, sharpening, or product-support question and include the plant material if you can.
The fastest way to get useful advice is to describe the work instead of only naming a model. Tell us whether you are cutting roses, fruit tree limbs, grape canes, boxwood, nursery starts, or mixed landscape growth. Add the approximate branch diameter, how often the task repeats, and whether the tool is for a single gardener, a retail recommendation, or a shared crew kit.
Photos are not required for this template, but a clear description helps Felco respond with the right product family, a sensible care step, or a question that narrows the choice. If the issue is maintenance, mention sap buildup, dull edges, loose pivots, tired springs, or grip discomfort so the support path starts in the right place.
Felco online guidance center
Product selection, maintenance routines, retail display support, and care requests for pruning tools.
Phone: +1 800 555 0198
Email: [email protected]
Use email for detailed model, plant, and maintenance notes.
Monday to Friday
8:00 AM to 5:00 PM local support time
Seasonal pruning periods may need one extra reply cycle.
Quick request
The most helpful notes include branch diameter, plant type, hand size concerns, and whether the question is for one home garden, a retail display, or a crew kit. The form is intentionally short so you can send the context before the details disappear.
If you are unsure which category fits, choose the closest option and explain the task in the message field. A small pruning shear, a long-handled lopper, a hedge shear, and a sharpening tool solve different problems; the right answer often depends on cut force, reach, frequency, and how much care the tool receives between uses.